Privacy Policy

Last updated: 10 August 2026

Farm Packs (“we”, “us”, “our”) operates the website farmpacks.co.uk and sells emergency farm kits, heavy-duty seat covers and related products to customers across the United Kingdom.

This Privacy Policy explains how we collect, use and protect your personal data when you use our website, place an order, contact us, or create a customer account.

We process personal data in line with the UK GDPR and the Data Protection Act 2018.

1. Who we are

Business name: Farm Packs
Location: Cheshire, United Kingdom
Website: farmpacks.co.uk
Contact: Use our Contact page, or the store email shown in Shopify Admin → Settings → Store details.

If you need to update company legal details (registered name, company number, registered address), tell us and we will insert them here.

2. What data we collect

Depending on how you use our site, we may collect:

Identity & contact data — name, email address, phone number, billing and delivery address
Order data — products purchased, order history, payment status (we do not store full card details; payments are processed by Shopify and its payment providers)
Account data — login details and preferences if you create a customer account
Custom branding data — logo files, placement previews, and instructions you upload for embroidered or branded products
Communications — messages sent via our contact form or email
Technical data — IP address, browser type, device information, and pages viewed (via cookies and similar technologies — see our Cookie Policy)

3. How we use your data

We use your personal data to:

Process and fulfil orders, including custom embroidery where applicable
Communicate about orders, delivery, returns and support
Respond to enquiries
Improve our website and products
Meet legal and accounting obligations
Send marketing only where you have opted in (you can unsubscribe at any time)

Legal bases typically include: performance of a contract, legitimate interests (running and improving our business), consent (where required, e.g. marketing or non-essential cookies), and legal obligation.

4. Logo files and branded orders

If you upload a logo or placement preview for a branded seat cover, we use that material solely to produce and support your order. You confirm you have the right to use any logo or artwork you submit. We may retain files for a reasonable period for reorders and quality records, then delete or anonymise them when no longer needed.

5. Who we share data with

We may share data with trusted service providers who help us operate the store, including:

Shopify — hosting, checkout, customer accounts and store operations
Payment providers — to take payment securely
Delivery / courier partners — to ship your order
Manufacturing / embroidery partners — where needed to fulfil branded products
Professional advisers — e.g. accountants or legal advisers, where required

We do not sell your personal data.

6. International transfers

Some providers (including Shopify) may process data outside the UK. Where that happens, appropriate safeguards are used as required by UK data protection law.

7. How long we keep data

We keep personal data only as long as needed for the purposes above — typically for the life of your account/orders plus a period required for tax, warranty, dispute or legal reasons. Contact and marketing data is kept until you ask us to delete it or unsubscribe, subject to legal retention needs.

8. Your rights

Under UK data protection law you may have the right to:

Access your personal data
Correct inaccurate data
Request erasure
Restrict or object to certain processing
Data portability
Withdraw consent where processing is based on consent

To exercise these rights, contact us via the Contact page. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

9. Security

We take reasonable technical and organisational measures to protect personal data. No online transmission is completely secure, but we work with reputable platforms (including Shopify) that apply industry-standard security practices.

10. Children’s privacy

Our products and website are aimed at adults and businesses. We do not knowingly collect data from children.

11. Changes

We may update this policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the site after changes means you accept the updated policy.