Shipping policy

Last updated: 14 September 2026

This Shipping / Delivery Policy explains how Farm Packs delivers orders placed on farmpacks.co.uk.

1. Where we deliver

We currently deliver across the United Kingdom. If you need delivery to Northern Ireland, Scottish Highlands & Islands, or other remote UK postcodes, checkout will show available options and any surcharges. International shipping is not offered unless stated at checkout.

2. Shipping costs

UK delivery is free on orders over £45. Below that, shipping starts at £3.99 and is calculated at checkout based on your address, basket contents and chosen delivery method. Any additional promotion will be shown on the site or at checkout when active.

3. Processing times

All covers are dispatched within 1–2 working days of payment, branded and unbranded alike, subject to stock. Embroidered covers are stitched to your artwork in-house, and that is included in the same 1–2 working days.
Emergency packs and kits are dispatched within the same 1–2 working days.
Orders placed on weekends or UK bank holidays are processed on the next working day.

During busy periods (for example harvest season promotions), timescales may be longer — we will update you by email if there is a material delay.

4. Delivery timescales

Once dispatched, UK mainland delivery is typically 1–2 working days with our standard courier service, unless you select (and pay for) a faster option where offered.

Delivery estimates are not guaranteed delivery dates. Couriers may require a signature or leave the parcel in a safe place according to their rules.

5. Tracking

Where tracking is available, we will send tracking details by email after dispatch. Please check spam/junk folders if you do not see it.

6. Incorrect or incomplete address

Please double-check your delivery address at checkout. We are not responsible for delays or failed delivery caused by incorrect or incomplete address details you provide. Extra courier fees for redelivery may be charged to you in those cases.

7. Failed delivery and returns to sender

If a parcel is returned to us because it could not be delivered, we will contact you. You may be asked to pay for redelivery, or we may refund the product price minus original outbound shipping (and any non-refundable customisation costs), depending on the circumstances.

8. Damaged in transit

If your order arrives damaged, please photograph the packaging and product and contact us via the Contact page within 48 hours of delivery so we can help with a replacement or refund.

9. Large / bulky items

Seat covers and multi-item packs are usually sent as parcel courier consignments. If a product requires special handling, we will note this on the product page or contact you after order.